Service Agreement

The scope of service for each booking is confirmed at the time of scheduling. For 360 Turnover clients, a written scope of work is delivered before execution begins. For residential and corporate clients, the service type and scope are agreed upon at booking and confirmed in writing.

At booking, you will provide a condition assessment of your space. If our team arrives and finds the condition materially different from what was represented, we will reassess and adjust the estimate accordingly. We will not begin the revised scope without your approval. We document condition with photos at arrival when needed.

We ask that you clear countertops, remove items from floors, and secure or put away fragile objects before our team arrives. This allows our technicians to focus on cleaning rather than preparing the space. If you would like us to handle preparation tasks, please request this in advance so we can adjust your estimate.

We provide an estimated arrival window at the time of booking, for example 8AM to 10AM. We make every effort to arrive within that window. If we expect to arrive more than 30 minutes outside the window, we will contact you in advance. Arrival times may vary due to traffic, weather, or extended time at a prior job.

We ask for at least 48 hours' notice for any rescheduling or cancellation. Our technicians depend on confirmed bookings for their scheduled income. Late cancellations may affect your ability to maintain a recurring schedule.

If you skip a recurring visit and extend the interval between cleanings, the pricing for the next visit may be adjusted to reflect the additional work required. For example, a bi-weekly client who skips a visit and creates a four-week gap will be charged at the monthly rate for that visit. We will communicate any adjustment before the visit.

If our team arrives and cannot access your property, you will be charged for the full estimated service. If there is a delay in granting access, you will be charged at $20 per technician per hour for waiting time. Please ensure access is confirmed before your scheduled arrival window.

If your home has a security system, please provide disarm and rearm instructions. We follow those instructions carefully. We are not responsible for any charges from a security monitoring company or police department related to an alarm activation during our visit.

We work with pets in homes regularly. Please inform us of any pets in the space before your appointment. We are not responsible for pets that exit the property when our technicians are entering or leaving. If your pet has specific behavioral requirements or restrictions, we recommend boarding them on the day of service. Our technicians are trained to close doors promptly when entering and exiting.

Our technicians cannot handle pet feces or empty litter boxes. If pet feces or urine is encountered, we will clean accessible surfaces but cannot remove solid waste .

If we arrive and any area of the property contains biohazardous material, we will not clean that area. We will clean what we can access safely. You will be charged for the full estimated service.

On the day of service, please ensure the interior temperature is at or below 72 degrees Fahrenheit. If our technicians arrive to an overheated space, they will adjust the thermostat to a safe working temperature and return it to the previous setting before leaving.

Please secure or put away fragile glassware, holiday ornaments, decorations, and items that are not permanently affixed. We are not responsible for breakage of items that are improperly placed, leaning against surfaces, or not affixed per manufacturer recommendations. If you have items in showers or bathtubs that are glass or fragile, please remove them before our team arrives.

Please notify us of any known plumbing issues, dripping faucets, or malfunctioning fixtures before your appointment. We are not liable for damage to fixtures or plumbing with pre-existing known issues.

For first-time clients, one-time bookings, and 360 Turnover projects, our team takes before-and-after photos of the work area. These are used for internal quality control, training, and as proof of service delivery. For 360 Turnover clients, photo documentation is part of the formal delivery package. If you prefer that no photos be taken in your space, please notify us in advance.

If you are not satisfied with any aspect of our service, please contact us within 24 hours of the completed visit. We will return to address the issue at no additional charge. We monitor quality through client feedback and periodic team audits.