Privacy Policy
Joy Shine Cleaning is committed to protecting the privacy of every client, prospective client, and website visitor. This policy explains what information we collect, how we use it, and your rights regarding that information.
Last updated: June 2026
1. Who we are
Joy Shine Cleaning is an independent, locally operated property services company based in Lake Forest Park, Washington. We serve the greater Seattle metro area. Our website is joyshinecleaning.com. Our contact email is joyshinecleaning@gmail.com
2. Information we collect
Information you provide directly
We collect the following when you submit a form, make a booking, or contact us
- Your name and contact information (email address, phone number)
- Your property address and service location
- Details about your service request (home size, service type, scheduling preferences)
- For 360 Turnover and corporate clients: company name, portfolio details, and service specifications
- Payment information (processed securely through our payment providers; we do not store full card details)
Information collected automatically
When you visit joyshinecleaning.com, our website platform (Wix) may collect standard analytics data including your IP address, browser type, referring URL, and pages visited. This information is used to understand site traffic and improve the user experience. We do not use this data to identify individual visitors.
Photos and documentation
For certain service types, our team photographs work areas before and after service. See the Service Agreement for details on when photos are taken and how they are used. Photos taken during service are used for quality control, training, and as proof of delivery. They are not published or shared without your consent.
3. How we use your information
We use the information we collect to
- Schedule and confirm service appointments
- Deliver and document the services you have requested
- Communicate with you about your booking, including confirmations, reminders, and follow-up
- Process payments
- Respond to inquiries and service feedback
- Improve our services based on client feedback and usage data
- Comply with applicable legal and tax obligations
We do not use your information for advertising targeting, third-party marketing, or sale to data brokers.
4. How we share your information
Joy Shine Cleaning does not sell, rent, or trade your personal information to any third party.
We may share limited information with the following parties only as necessary to deliver our services:
- Payment processors (to process transactions securely)
- Scheduling and booking platforms (to manage appointments)
- Subcontractors or trade partners (for 360 Turnover jobs requiring coordinated trades, only service-relevant details are shared)
Any subcontractor or partner who receives client information as part of a Joy Shine engagement is bound by confidentiality expectations consistent with this policy.
5. Data retention
We retain your information for as long as necessary to deliver services, maintain accurate business records, and comply with applicable legal obligations. If you would like us to delete your personal information from our records, you may request this by contacting us directly. We will confirm deletion within 30 days, except where retention is required by law.
6. Your rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal retention requirements)
- Opt out of any marketing communications we may send
To exercise any of these rights, contact us at joyshinecleaning@gmail.com or call 206-537-6859.
7. Cookies and website tracking
Our website is built on Wix. Wix may use cookies and similar tracking technologies to operate the site, analyze traffic, and support certain features. By using our website, you consent to the use of cookies as described in the Wix platform privacy policy. You may disable cookies in your browser settings, though some site functionality may be affected.
8. Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Payment information is processed through secure, encrypted payment providers. We do not store sensitive payment data on our own systems.
No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
9. Children's privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will remove it promptly.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we update the policy, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
JOY SHINE CLEANING
joyshinecleaning@gmail.com
206-537-6859 | Lake Forest Park, WA | joyshinecleaning.com
Where we serve
North Seattle and beyond.
Based in Lake Forest Park, we cover the greater North Seattle area — from Kenmore to Bellevue. Not sure if we reach you? Get in touch and we'll confirm.
F.A.Q.
Everything you need to know before booking
Based in Lake Forest Park, we cover the greater North Seattle: from Kenmore to Bellevue. Not sure if we reach you? Get in touch and we'll confirm.
Do I need to be home during the cleaning?
No. Most of our clients are not home when we arrive. You can leave a key, use a lockbox or coordinate entry however works best for you. Our team is insured, bonded and background-checked. Your home and your belongings are treated with full care and respect whether you are there or not.
What products do you use? Are they safe for kids and pets?
No. Most of our clients are not home when we arrive. You can leave a key, use a lockbox or coordinate entry however works best for you. Our team is insured, bonded and background-checked. Your home and your belongings are treated with full care and respect whether you are there or not.
What is included in 360° Turnover and how is it different from a regular cleaning?
The 360° Turnover is a complete property preparation system, not just a cleaning service. It can include deep cleaning, interior repainting, minor maintenance repairs and junk removal, all coordinated by us under a single written scope. Before we start anything, you receive a confirmed scope in writing. When the job is done, you receive a formal delivery with before and after photo documentation. A regular cleaning service handles cleaning only. The 360° handles everything a property needs to go from vacated to rent-ready.
How far in advance do I need to book?
For residential cleanings, we recommend booking at least 48 hours in advance to guarantee your preferred time slot. For 360° Turnover jobs, we ask for a minimum of 3 to 5 business days so we can assess the scope, confirm it in writing and coordinate all services properly. That said, we understand that vacancies do not always follow a schedule. Contact us and we will do our best to accommodate urgent requests.
What areas do you serve?
We are based in Lake Forest Park and serve the greater North Seattle area, including Shoreline, Kenmore, Bothell, Kirkland, Redmond, Bellevue and surrounding neighborhoods. Not sure if we cover your address? Send us a message with your zip code and we will confirm right away.
Get in touch
Let's start a conversation
Whether you manage a 15-unit portfolio or just need a deep clean for your home, reach out. We respond within 24 hours, every day of the week.